Privacy Policy

For: Nestrous
Effective Date: 09.06.2025
Last Updated: 09.06.2025

1. Introduction

At Nestrous (“we”, “us”, “our”), your privacy is of the utmost importance. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access or use our website, platform, or services (collectively, the “Platform”). By using our services, you acknowledge that you have read, understood, and agreed to this Policy and consent to data collection and processing in accordance with Indian law including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

2. Scope of Policy

This Privacy Policy applies to all users of our Platform including property owners, tenants, service vendors, customer representatives, and website visitors.

3. Information We Collect

We collect personal information like name, email, phone, address, documents (PAN, Aadhaar), property details, service and transaction data, dashboard activity, and technical info (IP, device, browser). We also use cookies and tracking tools.

4. How We Use Your Information

We use your information to deliver and manage services on the Platform, verify identity, manage documents, service tickets, billing, support, and ensure security. We may also send alerts, confirmations, and use anonymized data for analysis.

5. Legal Grounds for Processing

We process data based on consent, contract necessity, legal obligations, or our legitimate interests in Platform functionality and security.

6. Sharing of Information

We do not sell data. We may share with service providers (IT, hosting, analytics, verification, payments) or with authorities if required by law. In case of business transfer, your data may be transferred.

7. Use of Cookies and Tracking Tools

Cookies are used for login, preferences, analytics, and improving user experience. You can manage cookies via your browser settings.

8. Data Security

We use encryption, hashed passwords, role-based access, and audits to protect data. While we strive for security, no system is 100% secure.

9. Data Retention

We retain data as needed, generally for at least seven years after account closure, unless otherwise required by law.

10. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have rights to access, correct, delete, restrict, or object to processing. You can also nominate someone to act on your behalf in case of incapacity.

11. Children’s Privacy

We do not knowingly collect data from individuals under 18. If identified, such data will be deleted.

12. Third-Party Websites

Our Platform may link to external websites with their own privacy policies. We are not responsible for their practices.

13. Updates to This Privacy Policy

We may update this Policy to reflect changes in law or services. Significant changes will be notified via the dashboard or email.

14. Contact Information

If you have questions or wish to exercise your rights, contact:
Grievance Officer: [Insert Name]
Email: [Insert Email Address]
Phone: [Insert Contact Number]
Address: [Insert Full Address]

This Policy is governed by Indian law. Disputes shall be subject to the jurisdiction of the courts in New Delhi.